Refund & Return Policy

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All our products, once sold, are non-returnable and non-refundable. Return and exchange will only be allowed for items for the following cases:

Cases Policy Method Condition
Damaged upon receipt due to delivery negligence Exchangeable Please contact our customer service within 24 hours for claim purpose
Manufacturing defect Returnable & Exchangeable Notify us within 3 days receipt of your order and send the item back to us within 7 days of the receipt of your order
  • ¬†Original packaging
  • Tags & labels attached
Wrong product delivery
  • New/sealed condition
  • Original packaging
  • Not damaged
  • Tags & labels attached
Lost during delivery Replaceable A replacement will be sent after investigation with our delivery provider.


Where to return?

Kindly sent the items back to the following address:

No.1, Lot 188 SOHO, Jalan Wan Alwi,

93350 Kuching,

Sarawak, Malaysia.


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